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Joules Phone Number

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To contact the Joules Customer Service Team with queries regarding delivery, click & collect, exchanges & refunds, customer accounts, online shopping, gift vouchers, offers & promotions - please call the phone number shown above. If you have a problem with an item the customer team will be able to advise you on how to return your faulty goods.

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Joules Review

Joules began by selling equestrian gear at outdoor events around the UK over 30 years ago. Their ranges of bright coloured wellies were particularly successful and today they have expanded their range to include a wide range of clothing including jackets & coats, polo shirts, shirts, gilets, sweatshirts & jumpers, underwear, trousers & shorts, rugby shirts, t-shirts & tops and swimwear. Delivery times are subject to stock availability and all parcels require a signature, if the courier is unable to deliver then a card will be left with a number for you to contact and rearrange the delivery. if you are not completely satisfied with your order, exchanging or returning your order is quick and easy with Joules. Just send your item back to them in its original condition, via Royal Mail using the freepost label supplied, or via the free Collect+ service. Returns must be received within 28 days of receipt of your order. Once Joules have received your parcel, they’ll send your new item to you or apply a refund if you prefer.
Please note that items returned to a store will not be refunded in the store, but returned to the warehouse where the refund will be processed in the normal way. Customer should allow up to 10 working days for Joules to process your refund.

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