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The One account Phone Number

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If you're an existing One account customer, or are interested in finding out more about the One account and their products, please get in touch using the phone number provided above between 8am and 8pm Monday to Friday and 9am to 5pm on Saturdays. If you are not in a hurry you can use their online service to send a message and they'll get back to you normally within 24 hours. You can also write to The One account, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.

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The One account Review

The One account was as a joint venture between Virgin Direct and The Royal Bank of Scotland. Launched in 1997, they are single-brand subsidiary financial services company offering offset and flexible mortgages throughout the UK. Originally the company was known as the Virgin One account and promoted directly to the Virgin Direct UK customer base. The launch proved so successful that the service was extended to the entire British public in 1998. The company relaunched as "The One account" in January 2003, when The Royal Bank of Scotland took a majority shareholding, at that time The One account became another RBS mortgage brand along with Natwest and First Active. The One account sells products directly by phone, via the internet and by post. Their products are also made available through intermediaries such as mortgage brokers and Independent Financial Advisers. The One account offers Current Account Mortgages where customers consolidate the balances of their mortgage, current accounts, personal loans and saving accounts into one account, where a mortgage interest rate is charged on the net balance of the account on a daily basis. Credit such as a salary being paid into the account has the effect of reducing the average balance and therefore the interest paid.

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